Refund & Return Policy

At Ayiti Roots, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

Customers may request a return within 30 days of receiving their order.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.
• The item must be returned in its original packaging.
• A proof of purchase or order number must be provided.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Items marked as final sale.
• Gift cards.
• Personalized or custom-made products.
• Products showing signs of use, damage, or alteration by the customer.

Return Process

To initiate a return, please contact us at:

Email: info.ayitiroots@gmail.com
Phone: (516) 956-0901

Please include:

• Your order number.
• Your full name.
• The reason for the return.
• Photos if the item is damaged or defective.

Our support team will provide instructions for returning your item.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

We may request photographs of the item and packaging to help resolve the issue.

If approved, we will offer a replacement, store credit, or full refund at our discretion.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed to the original payment method within 5–10 business days.

Processing times may vary depending on your financial institution.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The item arrived damaged.
• The item is defective.
• The wrong item was shipped.

Original shipping charges are non-refundable unless required by law.

Order Cancellations

Orders may be canceled within 12 hours of placement.

Once an order has entered processing or has been shipped, it can no longer be canceled.

Exchanges

We only replace items if they are defective, damaged, or if the wrong item was received.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Ayiti Roots
25 Parkside Rd
West Hempstead, NY 11552
United States

Phone: (516) 956-0901
Email: info.ayitiroots@gmail.com