Politique d’expédition
Shipping Policy
Thank you for shopping with Ayiti Roots. We are committed to delivering your order quickly, safely, and efficiently.
Free Shipping
Ayiti Roots proudly offers FREE Standard Shipping on all orders shipped to:
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United States 🇺🇸
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Canada 🇨🇦
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Mexico 🇲🇽
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France 🇫🇷
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United Kingdom 🇬🇧
No minimum purchase is required unless otherwise stated during promotional events.
Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on weekends or major U.S. holidays.
During periods of high demand, processing times may be extended. Customers will be notified of any significant delays.
Shipping Destinations
We currently ship to:
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United States
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Canada
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Mexico
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France
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United Kingdom
Additional countries may be added in the future.
Estimated Delivery Times
United States
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Standard Shipping: 5–8 Business Days
Canada
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Standard Shipping: 7–10 Business Days
Mexico
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Standard Shipping: 7–12 Business Days
France
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Standard Shipping: 7–12 Business Days
United Kingdom
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Standard Shipping: 7–12 Business Days
Delivery times are estimates only and are not guaranteed.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing tracking information.
Tracking updates are provided by the shipping carrier and may take up to 24–48 hours to appear.
Delayed Shipments
While we strive to meet estimated delivery times, delays may occur due to:
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Weather conditions
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Carrier disruptions
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Customs processing
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High shipping volumes
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Other circumstances beyond our control
Ayiti Roots is not responsible for delays caused by third-party shipping carriers.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an incorrect address is provided:
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We may attempt to contact you before shipment.
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Additional fees may apply if a package must be reshipped.
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Ayiti Roots is not responsible for orders delivered to incorrectly provided addresses.
Lost or Stolen Packages
Once a package has been marked as delivered by the shipping carrier, responsibility transfers to the recipient.
If you believe your package has been lost or stolen, please:
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Check with household members or neighbors.
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Contact the shipping carrier.
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Contact us at info.ayitiroots@gmail.com for assistance.
We will do our best to assist in resolving shipping-related issues.
Damaged Shipments
If your package arrives damaged, please contact us within 7 days of delivery.
Please include:
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Your order number
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Photos of the damaged item
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Photos of the shipping packaging
We will review the claim and work toward an appropriate resolution.
Customs, Duties, and Taxes
For international orders, customs duties, import taxes, VAT, and other government fees may apply depending on the destination country's regulations.
These charges are the responsibility of the customer unless otherwise required by law.
Ayiti Roots is not responsible for customs-related delays.
Shipping Restrictions
We reserve the right to refuse shipment to locations where delivery is prohibited by law or carrier restrictions.
Changes to This Shipping Policy
We reserve the right to update this Shipping Policy at any time without prior notice.
Any changes will be posted on this page and become effective immediately upon publication.
Contact Us
Ayiti Roots
25 Parkside Rd
West Hempstead, NY 11552
United States
Phone: (516) 956-0901
Email: info.ayitiroots@gmail.com