Shipping policy

Shipping Policy

At Ayiti Roots, our products are made to order. This means that your item is produced after you place your order rather than being shipped from a traditional warehouse.

Order Processing

Orders require processing and production time before they are shipped.

Production times may vary depending on the product, production facility, order volume, holidays, and availability of materials.

Shipping Times

After production is completed, your order is shipped using the available shipping method.

Estimated delivery times may vary depending on the destination, carrier, shipping method, weather, holidays, and other circumstances outside our control.

Any delivery timeframe shown at checkout is an estimate and not a guaranteed delivery date, unless otherwise stated.

Tracking

When tracking information is available, it will be sent to the email address associated with your order.

Please allow some time for tracking information to update after your package has been shipped.

Multiple Items

If your order contains multiple products, your items may be produced and shipped separately.

You may therefore receive multiple packages for a single order.

Incorrect Shipping Address

Please carefully verify your shipping address before completing your purchase.

If you provide an incorrect or incomplete address, please contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered production or shipping.

Contact Us

If you have questions about shipping, please contact us:

Email: info.ayitiroots@gmail.com
Phone: +1 (516) 956-0901